The damage to your brand for me is irreversible, I will never book with you again. I have emailed twice with no acknowledgement. P&O are also cancelling with full refund AND 50% discount for a future cruise. Two other celebrity cruises have been cancelled one with full refund and the other with a credit. I would never have booked a cruise with the itinerary they are now giving. Read more mmodation I booked in Singapore. I have lost the money I spent on delaying my original flight home and the acco. The ship is now returning to Dubai and all they have offered is a days sailing credit to be spent on the boat and contribution of $500 towards flight changes. I know the cruise line can't control the recent events caused by the conoravirus but they do have control over cancelling this cruise for the benefit of their passengers. I am booked on a cruise leaving Mar 2nd, two ports of call (1 being disembark port) have been cancelled and we now have an extra day at sea. I got a call back stating that she had been told by Celebrity that it DID include the 20%. at the bottom of the page the words were printed."A 20% gratuity charge HAS been added to each package price listed above." Pretty conclusive really you would have thought.ĭue to the varied responses from Celebrity's own people, I rang my own travel agent who said she assumed it DID but would call celebrity and let me know. I went to the Celebrity plan your booking page and on there, when I looked at the offer, at the top of the page it said the price $. This time the new agent was certain the 20% was included, but I again asked her to check I asked him to send an email confirming that so I would have something in writing as it was so confusing and h. The first agent told me he didn't think it did, but couldn't be sure, so asked his supervisor who said it did include the 20%. did some checking to see if the package would suit us, but Celebrity's customer service number and no one could tell me if the free offer is available. This is about the misleading offer on a drinks packageĪnd their inability to even respond to an issue they have caused.
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